Hours of Service Coordinator

Chattanooga, TN

The Hours of Service Coordinator works with drivers and fleets to ensure they are following all local, state, and federal laws, and company policy pertaining to DOT hours of service. This position will assist in coaching and re-training our professional drivers on DOT hours of service.

Responsibilities

  • Make independent decisions using HOS Standard SOP for disciplinary or training needs.
  • Maintain accurate individual spreadsheets with timely updates reflecting the status of violations.
  • Review Time Cards & Paper logs for accuracy follow up with drivers/ fleets as needed for corrections, training, or disciplinary actions.
  • Effectively and professionally conduct class/coaching sessions with relevant, realistic, reliable and repeatable instruction, adhering to all DOT and Company HOS policies.
  • Participate in, and in some cases lead, all assigned meetings with fleet operations.
  • UDT Report: Unassigned drive time  report must be worked daily.  Events must be assigned within 3 days.
  • RAIR Coaching: A point report must be ran according to SOP, and 100% of coaching completed within 7 days of report being distributed. All databases must be updated with accurate coaching notes
  • PC Report: Personal Conveyance report must be worked daily. Drivers who meet the threshold for coaching or retraining must be completed within 7 days of identifying violation.
  • YM: Yard Move Report must be worked daily. Drivers who meet the threshold for coaching or retraining must be completed within 7 days of identifying violation.
  • OD Jumps, Diagnostics and Malfunctions, DVIR, Unconfirmed, Audit of Operations, Missing Logs, Duplicate Logs, Incomplete Logs: All reports must be worked weekly. Use report SOP to make independent decisions on necessary actions that must be taken based off of data collected.
  • Must be logged in and available on the phone queue during assigned time period.
  • Onsite HOS Training classes: Meet with supervisor quarterly to determine any changes or updates needed for processes or training. Assist in the development of training material and processes.
  • Assess needs, define training goals, select training methods based on needs.
  • Conduct Hours of Service classes in person and through Zoom/ remote capabilities.
  • New Hire Reviews: All new hire reviews must be completed within 24 hours of “coach” date. All databases must be updated with accurate coaching notes.
  • May meet with drivers face-to-face to answer any HOS questions, collect paper logs, etc.
  • Monitor, review and evaluate driver hours of service usage for compliance with all local and federal laws.
  • Develops and enforces probationary periods for non-compliant drivers.
  • Manage all reporting functions related to the job, including managing expirations and completing reviews.
  • Complete training and apply policies for reasonable suspicion.
  • Complete New Hire Knowledge test and quarterly Knowledge test. Scores below 90% will require retraining.
  • Effectively communicate to all internal and external stakeholders in the enterprise the importance of Safety.
  • Investigate all possibilities for improvement within the fleet, enterprise, and industry.
  • Collaborate with peers throughout departments in the enterprise, to determine needs and areas of improvement and help drive innovation.

Knowledge, Skills, and Abilities

  • Excellent verbal and written communication
  • Ability to be flexible in problem solving
  • Ability to multi-task efficiently
  • Excellent people skills
  • Ability to keep a professional demeanor throughout reviews, phone calls, and in person meetings.
  • Ability to conduct training
  • Ability to sit at a desk for long periods of time
  • Ability to be open minded and help innovate and improve the safety processes to help benefit the drivers in their daily tasks.

Education/Experience

  • GED or equivalent required.
  • Experience with training or coaching preferred.
  • Experience in leading or mentoring preferred.
  • Experience in the transportation industry preferred.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

  • Pay Range: $19.23-$29.87
  • Pay Grade: 6
  • 401(k) Match: Build your future with our generous company match.
  • Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

  • Medical, Dental & Vision Insurance
  • Telemedicine Access
  • Company-Paid Short & Long-Term Disability Coverage
  • Health Savings Account (HSA)
  • Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

  • Generous Paid Time Off (PTO)
  • Paid Company Holidays
  • Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

  • Casual Dress Code: Dress for your day.
  • Tuition Reimbursement: Advance your education with financial support.
  • Employee Discount Program: Exclusive savings on everyday essentials and more.
  • Dependent Care Flexible Spending Account (DFSA)
  • Adoption Assistance: Meaningful support for growing families.
  • Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
  • Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor