The Dispatcher is a key operations link between Lew Thompson, Professional drivers, and our customers. This position works to track and direct a group of experienced professional drivers, provide excellent customer relations, ensure safety and regulatory compliance, and other tasks as directed.  

Responsibilities

• Ensure safety and regulatory compliance
• Monitor truck repairs and ensuring their regular maintenance
• Review the shift turnover from the previous shift and take the required action, including involving other managers and customers as necessary.

Other Duties:

• Track and trace the trucks throughout the shift. 
• ⁠Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
• Coordination with truck drivers about changes in routes and other situations
• Receive ETAs and PTAs and manage throughout the shift.
• Receive confirmations of load assignments.
• Slip seat equipment as necessary.

Customer Service duties may include:

• Provide excellent customer relations
• Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
• Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of customers. 

Knowledge, Skills, and Abilities

• Bilingual – Spanish
• Exceptional time management and organizational skills
• Ability to handle difficult situations calmly, especially during customer complaints.
• Knowledge of DOT regulations and Driver HOS
• Analytical skills to analyze problems like unanticipated road blocks
• Technological and computer skills particularly in transportation software a plus
• Excellent interpersonal and organization skills
• Ability to work in a fast paced and always changing environment
• Ability to demonstrate a high level of proficiency in Microsoft Office Products Self-motivated with the ability to work unsupervised

Education/Experience

• Valid CDL required
• High School diploma required
• Bachelor’s degree in transportation management or equivalent experience a plus 1+ years dispatcher experience 

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $26.50-$41.00
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor