The CSR is responsible for developing and maintaining customer relationships, scheduling pick ups and/or deliveries, and providing the highest level of Customer Service.

Responsibilities

• Review all invoices and BOLs for accuracy; making changes as needed.
• Keep customer base and workflow current.
• Help develop and implement business plans and strategies to promote the attainment of goals.
• Assist in resolving customer issues.
• Perform administrative duties as needed
• Monitor compliance regarding policies and procedures
• Communicate issues with Office Management promptly. 
• Network with other departments to ensure quick resolutions to issues that span departments. 
• ⁠Provide proactive communication in the event a delay occurs that would affect meeting service requirements 
• Ensure all pertinent load information is gathered and stored within the system accurately. 
• Research and record accurate service data for presentation for internal reporting along with external reporting to customer.

Knowledge, Skills, and Abilities

• Strong customer service skills.
• Effective communications skills; verbal and nonverbal.
• Ability to evaluate circumstances and make timely decisions based on company policies and procedures.
• Strong organization and time management skills.
• Ability to lead, direct, and demonstrate in an team environment.

Education/Experience

• Bachelor’s Degree or equivalent work experience required. One year of equivalent work experience may be substituted for each year of required education.
• Must have previous supervisory experience.
• Experience in transportation/logistics preferred.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $40,019.20-$45,240.00
• Full Pay Range: $40,019.20-$62,192.00
• Pay Grade: 6
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor