Receiving or making calls with drivers, vendors, and internal team members and assisting with their needs that vary from engine related, after treatment, reefer units, electrical, DOT and safety components. Including producing daily reports in addition to the Triage I job duties. 

Responsibilities

• Ability to answer high call volumes at times
• Data intake and input into platforms for what the call intel
• Ability to be able to determine when the call needs moved to a next level Triage agent
• Review and approve estimates within their level of authority
• Collaboration and communicate with other Triage team members
• Other duties that are assigned to meet the needs of the Driver Support Team and Covenant

Knowledge, Skills, and Abilities

• Strong verbal and written communication
• Ability to Multitask
• Knowledge of Microsoft Office programs and Web base programs preferred
• Typing skills required 
• ⁠Problem Solving Skills
• Vehicle Maintenance knowledge preferred
• Geography of the United States preferred

Education/Experience

• Required: High School diploma or equivalent
• Preferred: 2+ years of vehicle maintenance/repair experience, class 8 experience a plus
• Preferred: Experience with claims intake process including FMCSA compliance requirements

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $26.99-$30.85
• Full Pay Range: $26.99-$42.71
• Pay Grade: 9
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor