The Driver Support Triage Lead will lead and assist the Triage 1 & II agents in Driver Support with any barriers that may arise in their daily tasks, including problem solving, approving repairs, and daily scheduling. 

Responsibilities

• Supporting Triage Agents with diagnosing any issues on technical or mechanical barriers that may arise on calls
• Ability to take high volume of calls as needed.
• Ability to handle escalated issues
• Review and approve estimates that are within their level of authority
• Monitoring and updating various documents for communication and contacting vendors on repair status for the utilization of equipment
• Monitoring in all areas, the daily productivity of the driver support agents, including remote staff
• ⁠Reviewing and responding to high volume of emails on a timely basis.
• Perform related duties as needed to meet the ongoing needs of the Driver 

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills
• Strong Leadership and coaching abilities
• Strong ability to identify problems and develop effective solutions
• Strong customer service skills
• Knowledge in Microsoft Office platforms and strong knowledge in web-based platforms
• Vehicle Maintenance knowledge preferred
• Ability to Multitask 

Education/Experience

• Bachelor’s Degree or equivalent work experience required
• 2+ years experience in vehicle maintenance/repair work preferred.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $23.90-$27.20
• Full Pay Range: $23.90-$37.50
• Pay Grade: 8
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor