The Manager of Operations and Financial Support is the primary liaison between back office revenue management teams and Star brokerage operations.  the role is responsible for validating customer rates are submitted timely, revenue input on loads matches contracted revenue, monitoring/reviewing all financial incidents created for timely responsiveness, routine audits of lane revenue vs contractual amounts, support to all teams for billing issue resolution, and support for carrier payment issues. 

Responsibilities

• Develop an appropriate mix of metrics to ensure brokerage operations activity is effectively managing financial issue resolution.
• Serve as the primary liaison between back office and operations.
• Support operations’ managers and team members in the execution and performance of their financial incident resolution effectiveness.
• Support the back office by providing training on workflows that increase efficiency and maximize the utilization of technology
• Provides continued education and training for both operations and back office that focuses on the prevention of financial incidents and exceptions
• ⁠Provide feedback to Management team on overall financial incident health, status, age, etc..
• Proactively and regularly reach out to all stakeholders (internal and external) to ensure satisfaction with operations’ performance and/or to address performance issues.
• Maintain effective relationships with all key stakeholders (internal and external) to help facilitate long term success for all parties.
• Coordinate and collaborate with other functional areas to ensure timely and effective responses to new issues.
• Work closely to ensure that monthly operations budget targets are consistently being met.
• Initiate and collaborate to identify and affect improvement actions to ensure achievement of performance targets.

Knowledge, Skills, and Abilities

• Operates with a sense of urgency.
• Fast-paced and able to multitask in a high-pressure environment.
• Ability to work across teams and influence outcomes without have direct reports.
• Effective organizational and time-management skills.
• Effective written and verbal communication skills.
• Strong business management skills.
• Proficiency with technology systems – Microsoft Office, Outlook, TMS, etc. Established track record of accountability, teamwork, and delivering results.
• Ability to take verbal/written instruction and execute with confidence.

Education/Experience

• Bachelor’s degree in business, marketing, logistics, or management required. One year of relevant experience may be substituted for each year of education required.
• 5+ years’ experience in a logistics brokerage/sales environment required
• 2+ years’ contract management/billing experience required.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $64,534.65-$73,408.16
• Full Pay Range: $64,534.65-$101,269.75
• Pay Grade: 10
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor