*The schedules for these positions are Monday-Friday 10:00 AM-7:00 PM, Friday-Monday 6:00 AM-5:00 PM, Wednesday-Friday with alternating Saturday 7:00 PM-7:00 AM, Sunday-Tuesday with alternating Saturday 7:00 PM-7:00 AM*

As a Dedicated Operations Representative, you are responsible for managing Strategic Customer/Carrier Accounts within a high-volume brokerage operation. The Dedicated Operations Representative must provide carrier procurement and transportation solutions across multiple modes, improve profitability and provide a high level of customer service. This individual will also develop and foster strategic relationships with an extensive customer/carrier base. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.

Responsibilities:

Tactical Responsibilities:

• Daily management of dedicated customer/carrier relationships and all freight in transit
• Focus on load management, assigning carriers to loads, tendering shipments, and holding carriers accountable to committed shipments
• Focused on building and maintaining strong relationships with customers/carriers through operational and personal relationships
• Collaborate with assigned carriers on performance metrics, rate negotiation, and commitments as necessary
• Continuous updating of assigned carrier’s network needs, including offering new opportunities to the carrier
• Identify additional capacity areas within current carrier network
• Not responsible for sourcing net new capacity

Tasks:

• Initial Driver Information Request
•  Follow Up Driver Information Request
• Initial Driver Visibility Request
• Follow Up Driver Information Request
• Communicate Load Information Change(s) to Carrier
• Rate (Re) Negotiation
• Load Tender to Contracted Carrier(s)
• Rate Confirmation Follow Up
• Update Dedicated Carrier Profile(s)
• Carrier Lane Preference Management
• Carrier Capacity Availability
• Internally and Externally Communicate Decision to Bounce Carrier from Load
• Other duties as assigned

Requirements:

• Driven and competitive nature
• Fast paced and able to multitask in a high-pressure environment
• Ability to take verbal/written instruction and execute with confidence
• Impressive negotiation skills
• Team player who can also produce independent results
• Bachelor’s degree or relevant equivalent experience required
• 1+ years of Experience in Carrier Sales or Carrier Management required

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.

Pay Range: $40,000.63-$62,120.37

Pay Grade: 6

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance 

Paid Time Off

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer 

M/F/Disability/Veteran

VEVRAA Federal Contractor