The Service Specialist role will focus on improving how we service freight for our customers and making sure our professional drivers are set up for success to service freight. This role will keep track of service failures along with communicating directly with drivers when they are not on pace to meet service expectations. This role will be the connection between our drivers and the Customer Service Representatives to ensure that any updates or delays are reported to the customer to ensure a good working relationship between the business and our customers. 

Responsibilities

• Facilitate smooth and accurate shift handoffs to ensure continuity of fleet operations.
• Support the driver of the month recognition program to promote performance and morale.
• Enter and manage load-related CPRs (Customer Problem Reports) and EAs (Exception Alerts) to ensure accurate documentation and resolution.
• Communicating availability and ETA’s to planning and customer service.
• Communicate with professional drivers and internal team members to resolve service-related issues quickly and effectively.
• Accurately updated TMW, Service trace, and Power BI with correct information.
• Assign and manage load preplans to align with service goals and driver availability.
• Input and verify load confirmations to ensure freight details are accurate and up-to-date.
• Track and trace service performance of freight to proactively identify and resolve service failures.
• Confirm driver routing for expirations, maintenance, trade trucks, and home time.
• Create a culture of safety and compliance by attending and actively participating in regular safety meetings.
• Stay ahead of Safety/DOT Expirations to mitigate lost time due to shutdowns.
• Ensure data integrity across all programs.
• Deliver clear and timely verbal load instructions to professional drivers.
• Manage and coordinate PTA (Projected Time Available) data to optimize scheduling and load planning.
• Coordinate and communicate service repower updates to ensure minimal disruption to delivery timelines.
• Monitor and utilize primary macros to support effective communication and documentation in transportation systems.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• High level ability to resolve issues and solve problems.
• Excellent ability to manage time appropriately and prioritize competing interests.
• Strong Organizational Skills.
• Working knowledge of Microsoft Office.
• Ability to work in a fast paced and changing environment.
• Strong interpersonal skills. Strong internal and external customer service skills. 

Education/Experience

• Bachelor’s degree in business administration, supply chain management or similar field required.
• 1 year of relevant experience may be substituted for each year of education required. Previous transportation experience preferred

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory. 

Pay Range: $45,007.59-$69,574.81

Pay Grade: 7

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer 

M/F/Disability/Veteran

VEVRAA Federal Contractor