*The schedule for this position is Friday-Sunday 7:00am-7:00pm*

Extended Coverage Customer Service Account Managers are responsible for the management of business from an assigned customer base and are responsible for the daily hands-on task of meeting customer satisfaction along with driving revenue growth.

Responsibilities

• Collaborate with Planning and Fleet Management to maximize utilization and revenue.
• Meet specific assigned load count goals to drive company revenue growth. 
• Solicit freight from assigned customer base via phone and email. 
• Monitor and report on customer commitments to ensure commitments are met. 
• Ensure customers with drop pools have sufficient equipment to meet demand. 
• Monitor and trace shipments to ensure loads are running on schedule. 
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements. 
• Ensure all pertinent load information is gathered and stored within the system accurately. 
• Research and record accurate service data to be sued in presentations for internal reporting along with external reporting to customer. 
• Coordinate with Sales, Planning and Fleet teams to ensure load plans are executed and customer expectations are met. 
• Maintain data integrity in all programs while managing daily responsibilities. 
• Cross train within the Extended Coverage team. 

Knowledge, Skills, and Abilities

• Excellent communication skills a must; verbal and written.
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Ability to manage competing priorities in a fast paced and demanding environment.
• Highly Organized and able to make decisions with good discernment.  
• Ability to work independently with minimal supervision or function in a team environment sharing responsibilities, roles and accountability.
• Must be a team player. 
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones. 
• Adaptability and creative problem-solving skills are a must.

Education/Experience

• Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.   
• Prior customer service experience highly desired.

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory. 

Pay Range: $45,007.59-$69,574.81

Pay Grade: 7

 401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance 

Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer 

M/F/Disability/Veteran

VEVRAA Federal Contractor