The Director of Carrier Operations will oversee, manage, and direct activity in support of day to day and long-term Solutions Brokerage service offerings.  The role is responsible for managing and providing direction and input into the long-term design and execution of Solutions operations; ensuring that Solutions service and related financial performance goals are routinely accomplished. They will develop a strong team to ensure consistently high levels of operational execution and work closely with and support leadership in the execution of the Solutions business strategy.

Responsibilities

• Ensure that the Solutions Carrier Operations teams are appropriately staffed (right number of personnel, required skills and relevant experience). 
• Coach and develop all assigned personnel to enable consistently high levels of performance results. 
• Direct and manage the development of structured and disciplined business processes to facilitate consistent high levels of performance (on time service, customer service, responsiveness, capacity coverage, carrier performance, etc.). 
• Direct the execution of all related operations and capacity management processes to optimize productivity and results.
• Direct the selection and manage the use of appropriate technology to ensure that the Solutions operations teams are able to perform at consistently high levels. 
• Ensure appropriate and adequate technology training to new hires and current personnel to optimize productivity levels and performance results.
• Ensure that the use of technology is supporting the execution of relevant Solutions operations processes.
• Develop an appropriate mix of metrics to ensure Solutions operations activity is effectively managed for all service mix offerings. 
• Direct the use of appropriate leading and lag metrics with a focus on exception management to achieve operations and service and financial targets.
• Ensure the use of “big data” to analyze activity thoroughly and regularly to identify opportunities for improvement (better service, lower cost, improved customer value, etc.).
• Support Solutions Operations Managers and team members in the execution and performance of their respective responsibilities. 
• Provide positive and constructive feedback on a regular basis and address performance issues in a timely and professional manner.
• Proactively and regularly reach out to all stakeholders (internal and external) to ensure satisfaction with Solutions performance and/or to address performance issues. 
• Maintain effective relationships with all key stakeholders (internal and external) to help facilitate long term success for all parties.
• Collaborate with the Customer Team to increase customer opportunity, develop long term-strategic customer relationships, and foster customer growth and retention.
• Coordinate and collaborate with other Solutions functional areas and Covenant Logistics sales to ensure timely and effective responses to new business opportunities, RFPs, bids and new business startups. 
• Oversee Operations Management personnel and ensure that both short and long-term objectives are met through the development and execution of appropriate business strategies and action plans. 
• Direct activity for these areas as required to ensure the consistent delivery of Solutions service performance value proposition to customers and internal stakeholders.
• Support the SVP of Freight Management Operations in the preparation of the annual budget. 
• Work closely to ensure that monthly operations budget targets are consistently being met.
• Initiate and collaborate to identify and affect improvement actions to ensure performance to Solutions financial targets.
• Be available to help resolve issues or address critical business situations.

Knowledge, Skills, and Abilities

• Driven and competitive nature.
• Fast-paced and able to multitask in a high-pressure environment.
• Team player who can also produce independent results.
• Ability to lead a team of diverse individuals.
• Effective organizational and time-management skills.
• Effective written and verbal communication skills.
• Strong business management skills.
• Knowledge of the logistics industry and brokerage operations.
• Proficiency with technology systems – Microsoft Office, Outlook, TMS, etc. 
• Ability to take verbal/written instruction and execute with confidence.
• Strong negotiation skills.
• Established track record of accountability, teamwork, and delivering results.

Education/Experience

• Bachelor’s degree in business management, supply chain, or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
• 7+ years transportation/logistics/supply chain industry experience required.
• 3+ years managing and developing personnel required.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $92,002.96-$153,508.64
• Pay Grade: 13
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

M/F/Disability/Veteran

VEVRAA Federal Contractor