This position manages business from an assigned customer base and is responsible for the daily hands on in meeting customer satisfaction along with driving revenue growth. 

Responsibilities

• Collaborate with Planning and Fleet Management to maximize utilization and revenue.
• Meet specific assigned load count goals to drive company revenue growth. 
• Solicit freight from assigned customer base via phone and email. 
• Monitor and report on customer commitments to ensure commitments are met. 
• Ensure customers with drop pools have sufficient equipment to meet demand. 
• Monitor and trace shipments to ensure loads are running on schedule. 
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements. 
• Ensure all pertinent load information is gathered and stored within the system accurately. 
• Research and record accurate service data to be used in presentations for internal reporting along with external reporting to customer. 
• Coordinate with Sales, Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
• Maintain data integrity in all programs while managing daily responsibilities. 

Knowledge, Skills, and Abilities

• Excellent communication skills; verbal and written.
• proficient understanding of Microsoft Office (Outlook, Word and Excel).
• Ability to manage competing priorities in a fast paced and demanding environment.
• Highly Organized and able to make decisions with good discernment.  
• Ability to work independently with minimal supervision or function in a team environment sharing responsibilities, roles and accountability.
• Must be a team player. 
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones. 
• Adaptability and creative problem-solving skills are a must. 

Education/Experience

• Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.   
• Prior customer service experience highly desired.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $45,007.59-$69,574.81
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor