The Retention Specialist provides the support necessary to help newly hired professional drivers achieve their career goals by managing their expectations from arrival at orientation through the first 90 days (about 3 months) of employment. The primary focus of the Retention Specialist is to aid and provide clear communication to all newly hired professional drivers from their arrival at orientation through their first 90 days (about 3 months) with the enterprise. The Retention Specialist will reach out to his/her newly hired professional drivers weekly to level-set them about their expectations of the enterprise and the enterprise’s expectations of them.

Responsibilities

• Understand the Orientation and activation process and be able to speak confidently to newly hired professional drivers about those processes.
• Know departmental/company policies and procedures to successfully perform daily activities. 
• ⁠Provide ongoing support to Fleet Managers/Driver Managers by efficiently communicating professional driver’s expectations and concerns.
• Participate in accessible training and development sessions.
• Increase knowledge regarding functions and processes of other departments (i.e. Orientation, Onboarding, Payroll, Driver Services, Breakdown, Shop, IRC, etc.)
• Utilize systems or other tools to document detailed professional driver interactions and accomplished assigned tasks.
• Learn the best industry practices to promote successful professional driving habits to newly hired professional drivers.
• Effectively manage conversations and escalate to management, as necessary.
• Review departmental reports and be able to analyze data.
• Maintain positive, empathetic, and professional rapport with professional drivers.
• Collaborate with team members to achieve optimal results with departmental goals.
• Follow process changes and be able to adjust focus as requested by management.
• Actively seek opportunities for continuous improvement.

Knowledge, Skills, and Abilities

• Strong work ethic with “can do” attitude. Works until goals are accomplished and deadlines are met.
• Strong communication skills, both written and verbal.
• Effectively manage multiple tasks and spontaneous projects simultaneously which requires strong organizational skills.
• Excellent interpersonal skills.
• Strong computer skills.
• Working knowledge of Microsoft Excel.
• Ability to effectively work with multiple personalities in a team environment.
• Proactive mindset, able to provide innovative suggestions for continuous improvement.
• Ability to take direction, work on a team, and manage daily tasks.

Education/Experience

• High School diploma or equivalent, required.
• 1-2 years college, preferred.
• Customer service experience required.
• Industry experience, preferred.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $45,008.00-$69,575.00
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor