The General Manager, Dedicated Implementation will be responsible for facilitating the implementation of new business startups for DCC operations in a customer-focused manner by coordinating all start up activities both internal and external.  

Responsibilities

• Acts as the primary owner/facilitator of implementation- Creating and Executing an Implementation Plan for new business Start Ups
• Responsible for execution on day one until the operation is fully up and running at a high-quality level with documented KPI’s required by the customer.
• Work with new customers to understand their business while training new fleet/account managers on Covenant systems.
• Assist in coaching/mentoring a group of experienced drivers and operation leaders
• Assist in all operations, startup related tasks through the planning and implementation process until the operation is running handed off to the locally assigned team.
• Achieve specific customer service and key company goals while managing high-value client relationships.   
• ⁠Implementation project management -Actively manages project plans, expectations, progress and risks utilizing project management methods and professional acumen.
• Responsible for Customer Engagement throughout the implementation process and transition period
• Manage start up budget
• When not actively involved in an implementation project, actively work on operations improvement as indicated by Director, VP, SVP, or EVP of Dedicated Operations.
• Operational improvement and oversight.
• Maintains compliance with applicable laws, regulations, policies, and best practices.
• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Promote and support safety 1st culture.
• Oversee payroll, billing, and compliance during start up implementation.

Knowledge, Skills, and Abilities

• Excellent project management skills
• Excellent Verbal and Written Communication Skills
• Demonstrated Strong Interpersonal, Analytical and Problem-solving skills
• Demonstrated ability to work in a fast-paced team environment
• Project leader skills
• Excellent customer engagement skills and ability to work with customer contacts at all levels
• Ability to work well with customer and internal departments
• Demonstrate ability to solve problems with minimal supervision
• Provide training and participation in cross training on dedicated accounts
• Working knowledge of DOT and other transportation related requirements
• Strong understanding of transportation regulations and safety standards.

Education/Experience

• B.A. or equivalent in finance or Transportation, Logistics, Business Administration or related area or equivalent experience. 
• 5+ years of Project Management, CI, or Operations experience.
• 5+ years of Transportation Operations experience
• AS400 experience is preferred but not required.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $72,155.00-$118,120.00
• Pay Grade: 11
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor