The purpose of the Director of Operations position is to oversee the overall management, execution, direction, coordination, and development of distribution services offered to the assigned customers and their relationships; including developing and managing budgets, new business sales involvement and pricing, employee development, implementation and project management, system administration, warehouse management, and assistance in customer growth opportunities.

Responsibilities

• Leads, guides, trains, new Operational Directors
• Works closely with VP of Distribution to ensure that all facilities are profitable, and meeting company expectations
• Establishes and manages key KPIs ,internal and external, that can be measured and monitored to determine success
• Identify and record performance measurements to align with customers’ goals and/or needs
• Provide format for recording measurements and monitor as needed to reach goals
• Add or remove goals challenging the operation to better serve the customer
• Proactively managed customer objectives to achieve customer retention and produce opportunity for continued growth
• Cultivate strong business relationships with customers by providing data supported analytics to direct clear understanding of current situation and drive information to support CI opportunities
• Conduct current operational best practices reviews to assist in innovative development and CI
• Assist with contract renewal and pricing
• Manage employee talent pool and assist site managers with development/mentoring opportunities
• Hold team accountable for execution of internal and external commitments
• Review and interact with sales team to drive business unit growth
• Responsible for Carrier procurement and Carrier Management
• Create a culture of continuous quality improvement and maintain reporting of improvement actions
• Provide annual budget for management review
• Monitor P&L monthly and make necessary adjustments to sustain profitability
• Assist with the analytics, design, and implementation/onboarding of new accounts
• Assist with implementation of productivity improvements (Six Sigma, 5S)
• New business startup project management to include:
  • Requires on site presence until steady state checklist approval
    • Time off, including vacations, during this period require SVP/VP approval
  • Process/system implementation
  • Startup KPIs established and reviewed with customer daily and/or weekly
  • Site Management Training
• New business transition to steady state:
• Startup transition checklist complete
• Approval signature of SVP or VP

Knowledge, Skills, and Abilities

• Strong knowledge of distribution services, automation and value added services.
• Good negotiation skills and contracting/procurement experience
• Detail oriented with strong multi-tasking skills
• ⁠Ability to handle multiple projects concurrently
• Demonstrated management and leadership skills
• Self-motivated with strong time management skills
• Advance knowledge and skills with technology (WMS, LMS, Excel, Word, Power Point, Access, and Office 365)
• Vast knowledge of warehousing and 3rd/4th Party Logistics

Education/Experience

• B.A. or equivalent in a related business (ie. Public Administration, Finance, Logistics, Business Administration or related area)
• 10-12 years of related experience in Logistics, Distribution or Supply Chain Management
• 3-5 years of executive experience within a Corporate Office setting
• P&L Management experience